Account Related Issues

Here are possible reasons why you cannot access your account: No active subscription . To have an active account, you need to have at least one active DocuSketch subscription. If you would like to get one, you can contact our sales line at 88...

A password reset email is sent to the email keyed into the email field: If the email exists as an active account, you will receive the password reset email. If you haven't received the email, you may want to check the spam or junk folder...

To deactivate an account, you will need logged in under the main admin account or an office account to do so. Open  Web Portal . Navigate to the " People "   tab of your top navigation bar and click " Edit profile " under the actio...

To change ownership of an active DocuSketch account, you will need to send the following to our support desk at help@docusketch.com : Step 1: Emailed approval or consent from the previous owner.  Current Username Email .  ...

Note : Setting permissions is only available when you are logged in under an office account or an owner account. To learn more, check  Admin Section Overview . Open  Web Portal . Open the " People " tab in the top navigation bar...

Rearranging user accounts comes in different forms : Switching the main admin user account. Switching the office user account. To do either of the two, we highly recommend that you reach out to our help desk at  help@docusketch....