Rearranging user accounts comes in different forms:
- Switching the main admin user account.
- Switching the office user account.
To do either of the two, we highly recommend that you reach out to our help desk at help@docusketch.com or at 888-400-8858 extension 2 for support.
Kindly see Admin Section Overview for reference on how the hierarchy structure looks like and how it works.
We will need the following:
- Original Username Email you need changed.
- New Username Email you need to switch it to.
Note that:
- If the account exists, we will swap their roles.
- If the user account doesn't exist, we will create a new user account then swap their roles.