Sketch Related Issues

Most of DocuSketch's sketch files are typically defaulted into the Carrier profile. That being said, if you need to switch profiles, it should be as easy as these  following three steps: Upload the ESX file into Xactimate. Make sure t...

How it works Our system does not automatically update sketches for newly added 360° images to a project. Once you have successfully  re-uploaded the project  in the DocuSketch app, you can then reach out to the support team by e...

What you can do Send an email to the DocuSketch Support Helpdesk at  help@docusketch.com  with the following information: Project/Sketch details (Project ID, Request ID, Project name, Project creator) Issue with the project ...

Void rooms in an ESX sketch are  areas that are supposed to be a part of the overall sketch layout, but do not have any 360° images documenting them. By default our system labels them as void rooms for you to replace, remove or rename late...

You may cancel your sketch request within approximately an hour or two (business hours) after requesting your sketch.  Provided that the request was sent in within business hours, our team should still be able to cancel your sketch. You ...