The sketch is off. What to do?
  • 30 Oct 2023
  • 1 Minute to read
  • PDF

The sketch is off. What to do?

  • PDF

Article summary

What you can do

Send an email to the DocuSketch Support Helpdesk at help@docusketch.com with the following information:

  • Tour/Sketch details (Tour ID, Order ID, Tour name, Tour creator)
  • Issue with the tour
  • Incorrect measurement
  • Incorrect room name
  • Missing cabinets
  • No ceiling heights
  • Any reference layout or a hand drawn sketch for us to follow (if available)
  • Other important details

The support team will acknowledge and forward your concern to the drafting team to make the necessary changes needed to the sketch.

What's next?

You will receive an email notification that the sketch has been updated and delivered. Please take the time to check if all concerns are addressed in the updated file. If not, make sure to let the support team know so they can update the file once more.


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