Frequently Asked Questions

Due to the nature of how the DocuSketch System operates, several factors could impact the accuracy of the Sketch. As we all know, an inaccurate Sketch can also lead to inaccuracies in the Estimate. These are common factors that cause sketch inaccur...

To hide the interface in the  360° Player , click the eye button located at the bottom of the left-hand navigation, between the Sketch tab and the Tutorials button:  This will provide you with a clear view of the 360° Play...

There are several potential reasons why emails may not be received by the end user. Here are the most common cases and what to do when this happens. Emails are going to Spam or Trash Folders For this case, all you'll have to do is to go ...

Finding Projects from co-workers If you have an employee type of account, projects do not normally automatically appear on your projects list on the DocuSketch app unless they are privately shared with you. On Mobile App One way to acce...

To find tutorials in 360° Player , click the " Tutorials " button in the left bottom corner: Select a topic from the list to access the tutorial you are interested in:

This section explains the process of canceling estimate requests. Please note that a cancellation can only be processed if the estimate is still pending to be produced. To request a cancellation, simply do one of the following : Reach out t...

The DS1 Camera FAQ provides detailed answers to common questions about the DocuSketch DS1 Camera. This guide covers a wide range of topics, including setup, compatibility, troubleshooting, and support. Whether you are new to the DS1 or looking for ...