I'm not receiving notification emails from DocuSketch

There are several potential reasons why emails may not be received by the end user. Here are the most common cases and what to do when this happens.

Emails are going to Spam or Trash Folders

For this case, all you'll have to do is to go to your spam and trash folder and mark emails coming from help@docusketch.com as non-spam.

For Outlook Users

Some users have reported that essential emails, particularly notification messages and password reset links, from DocuSketch are not reaching their Outlook inbox as expected. The solution of this problem is whitelisting help@docusketch.com in Outlook. Here is how to to do it:

Step 1: Accessing Outlook Settings

• Click on the gear icon in the top right corner of their Outlook interface, representing the settings menu.
• Select "View all Outlook settings" from the dropdown menu, leading to a comprehensive settings panel.

Step 2: Navigating to Mail Settings

• Within the settings panel, locate and select the "Mail" option, granting access to mail-related settings.

Step 3: Accessing Junk Email Settings

• Choose "Junk email" from the submenu, where email preferences related to junk and safe senders are managed.

Step 4: Adding a Safe Sender

• Under the "Junk email" settings, find the "Add" option under "Safe senders and domains." This is where email addresses for whitelisting are specified.
• Enter the email address "help@docusketch.com" into the provided field, ensuring that emails from DocuSketch are recognized as safe.

Step 5: Saving Changes

• Once the email address has been added, select "Save" to confirm and apply the changes.

By following these steps, the DocuSketch email address will be successfully whitelisted in the Outlook settings. This action informs Outlook that emails from help@docusketch.com are trusted and should be delivered to their inbox without interruption.

Company or Computer Firewall

For cases like these, it is usually recommended that you reach out to your company's IT staff to whitelist help@docusketch.com and the docusketch.com domain.