Ricoh Theta SC2 Business: Troubleshooting Checklist

Make sure the camera is powered on

• Make sure that the battery level is above 10%.

Check the Wi-Fi indicator light

• If the Wi-Fi light is blinking, you can proceed to connect.

• If it’s not blinking, press the Wi-Fi button on the camera.

• If it still doesn’t blink, power-cycle the camera (turn it off and back on).

• A successful connection is confirmed when the Wi-Fi light is solid.

Turn off Bluetooth on your device

• Bluetooth may interfere with the Wi-Fi connection.

• Switch it off to ensure a smoother and more reliable connection.

Select the correct camera in the DocuSketch app

• Open the DocuSketch app.

• Tap on Camera and confirm that Theta SC2B is selected.

Update the app and enable permissions

• Ensure the DocuSketch app is updated to the latest version.

• Verify that all app permissions are enabled (Camera, Location, Storage, etc.).

Check your device software

• Make sure your device is running the latest version of iOS or Android.

Reset network settings

• Resetting network settings clears all saved Wi-Fi networks on your device.

• Reconnect to the camera and try again.

• If the app still can’t detect the camera:

• Upload all projects.

• Uninstall and reinstall the DocuSketch app.

• After reinstalling, confirm that permissions are still enabled.

Test with the Ricoh Theta app

• Open the official Ricoh Theta app.

• Check for error messages (e.g., insufficient storage).

• Try capturing an image to confirm the Theta app detects the camera.

• If a firmware update is required, update the camera here before returning to the DocuSketch app.

Try another device or camera (if available)

• Test with another Theta SC2B if possible.

• If not, try connecting using a different device.

Reset the camera

• Press and hold the Wireless and Mode buttons simultaneously for more than 6 seconds while the camera is powered on.

• Once reset, reconnect the camera to your device and confim if the DocuSketch app can now detect the camera.

Still not working?

If the issue continues, please share screenshots, pictures or a short recording of the error to help@docusketch.com or through the chat system on your DocuSketch App. This will help our support team assess and diagnose your case quicker and better.