DS1 Camera: Troubleshooting Checklist

  • Updated on Feb 26, 2026
  • Published on Sep 5, 2025
  • 1 minute(s) read
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If your DS1 camera is not connecting or taking photos, please follow these steps in order:

Step 1: Check the Camera

  1. Turn the camera on.

    • Wait until you see a solid cyan (light blue) light.

    • If you don’t see a light, charge the camera for at least 30 minutes.

  2. Check the SD card.

    • If you see a message like “No SD card inserted,” remove and reinsert the SD card firmly.

Step 2: Fix Connection Issues

  1. Turn OFF the following on your phone or tablet:

    • Bluetooth

    • Mobile Data

    • VPN (if you use one)

  2. Turn OFF Wi-Fi on other nearby devices.

    • The camera should connect to only one device at a time.

  3. Connect to the camera’s Wi-Fi:

    • Go to your device’s Wi-Fi settings.

    • Select the network that starts with X3…

    • Enter this password: 88888888

  4. Ensure that other devices previously connected to the camera has their Wi-Fi switched off.

    • Switch off the WiFi on your secondary device.

    • Ensure that the primary device is the only one with WiFi on.

Step 3: Check the App

  1. Open the DocuSketch App
    → Go to Settings
    → Tap Camera
    → Select DS1

  2. Try taking a test photo.

Step 4: If It Still Doesn’t Work

  1. Log out of the DocuSketch app.

  2. Log back in and reconnect to the camera Wi-Fi.

  3. Try again.

Last Resort Steps

If the camera is still not detected:

  • Delete and reinstall the DocuSketch app
    Important: Make sure all projects are uploaded first before uninstalling.

  • Make sure the app has all permissions enabled (Camera, Photos, Location).

  • If using an iPhone or iPad, update your iOS to the latest version.

Still not working?

If the issue continues, please send screenshots, pictures or a short recording of the error to help@docusketch.com or through the chat system on your DocuSketch App. This will help our support team assess and diagnose your case quicker and better.