Hardware warranty
  • 24 Mar 2023
  • 1 Minute to read

    Hardware warranty


      Article Summary

      DocuSketch hardware warranty policy

      Our goal is to deliver quality products to all of our customers. Our team inspects and tests the quality and performance of each product before shipping.

      Warranty coverage for Ricoh cameras

      • Warranty is provided for 1 year after purchase date.
      • Manufacturer warranty covers defects in material and/or workmanship also known as manufacturing defects.
      • Manufacturer will repair manufacturing defects at no cost. However, the customer will be responsible for the cost of shipping to and from the service center.
      • The manufacturer warranty does not cover:
        • Routine cleaning
        • Normal cosmetic and mechanical wear
        • Finishes
        • Batteries
        • Damages as a result of user misuse, accident, abuse, dirt, water, battery leakage and tampering
        • Services performed or attempted by unauthorized service agencies

      Please refer to the Ricoh Theta Camera booklet for complete information on manufacturers warranty.

      Please contact help@docusketch.com to initiate a warranty claim.

      Six month limited warranty is provided for

      • DocuSketch case
      • Tripod
      • LED Light

      Six months after purchase date the warranty does not cover

      • Routine cleaning
      • Normal cosmetic and mechanical wear
      • Finishes
      • Batteries 
      • Damages as a result of user misuse, accident, abuse, dirt, water, battery leakage and tampering

      This warranty is limited to repair of defects in material and/or workmanship. These repairs/replacements will be made at no charge to the customer. However, all charges related to shipping may be the responsibility of the customer.


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