Project Related Issues

How to Upload Project After all of your 360 images° are taken and you’ve added your additional 360 images° and Scope of Work, it’s time to upload your project. Navigate back to your project list, tap the 3 dots and then find “ Upload: ”...

What Could Have Gone Wrong Here is a list of the most common reasons why a project hasn't been fully uploaded: Battery died during upload. Screen locked during upload. Received phone calls or texts while uploading. Slow uploa...

Here are the most common reasons your comments could be missing in a 360° tour: No comments or notes were added to the 360° image. You may have to add the comments and notes to each of the 360° images in order for the comment pop-ups to appe...

Here are possible reasons why you cannot see all the projects created by you in the DocuSketch app or web portal: You may be logged into a different account . Log into the account you previously used to create projects. This is common when a ...

Check if you see an "Upload needed" badge on the project card. If you see the badge, please upload the project again: The project may have been incompletely uploaded due to the following reasons: Battery of the camera or the mobile d...

Normally it is worth checking two things first when trying to find timelines: Do you know how to view projects in timeline mode? Have you created the timeline projects properly? How to view projects in timeline mode / How to compare/c...

There could be multiple reasons why a project becomes unsearchable.  In this article, we list down these reasons, the causing factors and how to go about dealing with them when it happens. Please note that this article are for projects cre...