To access your billing reports, click "Company" in the top navigation bar, then select "Billing Reports":
Filtering & Navigation Tools
Status Filter
Filter reports by billing status (e.g., Paid, Upcoming, Overdue).
Helpful when reviewing unpaid or pending charges.
Date Filter
Narrow reports to a specific date or billing period.
Useful for monthly accounting or reconciliation.
Clear Filters
Resets all applied filters and shows the full billing history.
Generate Report
Creates a downloadable billing summary for your selected filters.
Pagination & Sorting
Adjust how many records are shown per page.
Sort reports by Created Date (newest to oldest).
Understanding the Billing Table
Each row in the table represents one billing record.
Dates Column
Shows key timestamps related to the charge:
Created – When the charge was generated
Due – When payment is required
Paid – When payment was completed (if applicable)
Status Column
Indicates the payment state of the charge:
Upcoming – A pending charge that has not been billed yet
Paid – Payment has been successfully completed
(Other statuses may appear depending on billing state)
Details Column
Breaks down what the charge is for, such as:
Number of 360° tours used
Number of sketch credits used
Number of projects billed
Note: Hover over the info icons to see additional usage details.
Type Column
Identifies the billing category:
Subscription – Your recurring monthly plan charge
Usage – Pay-as-you-go charges for services beyond plan limits
Invoice Column
Displays a link to the invoice provider (e.g., Zoho).
Click to view or download the official invoice.
Total Column
Shows the total amount charged for that billing record.
Color-coded for quick reference:
Green = Paid
Standard = Upcoming or unpaid
Row Expansion (›)
Click the arrow at the end of a row to view full charge details.
Common Billing Scenarios
Subscription Charges
Appear once per billing cycle.
Marked as Subscription.
Typically higher amounts covering plan fees.
Usage Charges
Appear when usage exceeds plan limits.
Marked as Usage.
Usually smaller, itemized charges.
Multiple Entries in One Month
Normal if your account has both:
A subscription renewal
Additional usage charges
Tips for Reviewing Your Billing
Review Upcoming charges before the billing cycle ends.
Use filters to isolate Usage charges if costs increase unexpectedly.
Download reports monthly for accounting and reconciliation.
When to Contact Support
Reach out to support if:
Charges appear incorrect
Usage does not match your activity
An invoice link is missing or inaccessible
A charge remains unpaid after payment