My web portal doesn’t load my tours. What to do?

If you have an employee type of account, tours do not automatically appear on your tour list on the DocuSketch app unless they are privately shared with you.

On the mobile app

• One way to access tours created by fellow employee type of accounts is to tap on the search option on your DocuSketch app.
• This means that any tours created by your fellow employee account users will be visible and accessible to you.

On the web portal

• You may also do the same thing through the DocuSketch Web Portal.
• If you have an employee type of user account, you should have the "Office Tours" tab on your dashboard.
• Simply click on this tab and claim the job you'd like to appear on your list.
  

Note: only tours created under an employee user account appears under the "Office Tours" tab. If the tour you are trying to access is under an admin user, the tour owner would have to manually private share the tour with you first in order for you to see the tour on your list.

If nothing helps

If the information presented above does not work for you, it may be possible that:

• The tour doesn't exist.
• The tour is labelled differently.