DS1 Camera FAQs

The DS1 Camera FAQ provides detailed answers to common questions about the DocuSketch DS1 Camera. This guide covers a wide range of topics, including setup, compatibility, troubleshooting, and support. Whether you are new to the DS1 or looking for specific information, this article aims to address your needs effectively and clearly.

1. Q. Why do you have a new camera?

   A. Ricoh SC2B is no longer being manufactured, which prompted the shift to DocuSketch DS1 Camera.

2. Q. Is this new camera better than the one my team currently uses?

    A. DS1 Camera provides the same level of quality and accuracy as Ricoh SC2B but with better battery life and memory storage options.

3. Q. How does the new camera differ from the previous one?

    A. DocuSketch DS1 Camera offers swappable batteries and memory card support, which Ricoh Theta SC2 did not have.

4. Q. Can I use both Ricoh and DS1 at the same time?

    A. Yes. Simply make sure to have the latest version of the DocuSketch App.

5. Q. Why don’t I see the DS1 as an option to connect to the DocuSketch App?

    A. You must use the most recent version of the DocuSketch App. Log out then log back into the app.

6. Q. Why doesn’t my camera have a screen?

    A. DocuSketch DS1 Camera has a screen but is not essential, as the primary operation is through the DocuSketch app.

7. Q. How do I upgrade toDocuSketch DS1 Camera?

    A. DocuSketch DS1 Camera is available through the usual channels for new purchases (however, you can continue using the Ricoh SC2B if you already own it).

8. Q. How do I purchase DocuSketch DS1 Camera?

    A. The purchasing process remains the same as before.

9. Q. Why do I now have to buy my cameras directly from DocuSketch?

    A. DocuSketch cameras have custom firmware specific to our app, ensuring better lighting and accuracy in produced sketches.

10. Q. Will my existing DocuSketch tripod work with the new camera?

     A. Yes, your existing DocuSketch tripod will be compatible with the DS1 Camera.

11. Q. How to clear the DS1 Camera storage contents?

     A. You can clear the camera’s contents through the camera’s LED display.

12. Q. Should I update the new camera's settings in the DocuSketch App?

      A. No. Simply ensure you have the most updated version of the DocuSketch App.

13. Q. What’s the warranty and ongoing support for the new camera?

      A. The warranty is available here: DocuSketch Hardware Warranty.

14. Q. Where can I find training materials for the new camera?

      A. Training materials can be found on our dedicated training page.

15. Q. Can I demo the new camera?

     A. Demos are unavailable, but you can access detailed specs and training materials for more information.

16. Q. Was customer feedback considered when considering the transition to the new camera?

      A. Yes, customer feedback was considered when deciding on a new camera. DocuSketch DS1 Camera addresses key areas for improvement, such as faster quick capture and swappable batteries, while maintaining the quality and accuracy our customers expect. We will continue to support the Ricoh Theta SC2 for those who prefer it.

17. Q. What resources are available for training on the new camera?

     A. The training team will be available to assist new customers on a case-by-case basis. It can be scheduled on our dedicated training page.