---
title: "Ricoh Theta SC2 Business: Troubleshooting Checklist"
slug: "ricoh-theta-sc2-business-troubleshooting-checklist"
updated: 2025-09-05T18:39:00Z
published: 2025-09-05T18:39:00Z
canonical: "help.docusketch.com/ricoh-theta-sc2-business-troubleshooting-checklist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.docusketch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ricoh Theta SC2 Business: Troubleshooting Checklist

**Make sure the camera is powered on**

- Make sure that the battery level is above 10%.

**Check the Wi-Fi indicator light**

- If the Wi-Fi light is blinking, you can proceed to connect.
- If it’s not blinking, press the Wi-Fi button on the camera.
- If it still doesn’t blink, power-cycle the camera (turn it off and back on).
- A successful connection is confirmed when the Wi-Fi light is solid.

**Turn off Bluetooth on your device**

- Bluetooth may interfere with the Wi-Fi connection.
- Switch it off to ensure a smoother and more reliable connection.

**Select the correct camera in the DocuSketch app**

- Open the DocuSketch app.
- Tap on Camera and confirm that Theta SC2B is selected.

**Update the app and enable permissions**

- Ensure the DocuSketch app is updated to the latest version.
- Verify that all app permissions are enabled (Camera, Location, Storage, etc.).

**Check your device software**

- Make sure your device is running the latest version of iOS or Android.

**Reset network settings**

- Resetting network settings clears all saved Wi-Fi networks on your device.
- Reconnect to the camera and try again.
- If the app still can’t detect the camera:
- Upload all projects.
- Uninstall and reinstall the DocuSketch app.
- After reinstalling, confirm that permissions are still enabled.

**Test with the Ricoh Theta app**

- Open the official Ricoh Theta app.
- Check for error messages (e.g., insufficient storage).
- Try capturing an image to confirm the Theta app detects the camera.
- If a firmware update is required, update the camera here before returning to the DocuSketch app.

**Try another device or camera (if available)**

- Test with another Theta SC2B if possible.
- If not, try connecting using a different device.

**Reset the camera**

- Press and hold the Wireless and Mode buttons simultaneously for more than 6 seconds while the camera is powered on.
- Once reset, reconnect the camera to your device and confim if the DocuSketch app can now detect the camera.

> **Still not working?**
> 
> If the issue continues, please share screenshots, pictures or a short recording of the error to help@docusketch.com or through the chat system on your DocuSketch App. This will help our support team assess and diagnose your case quicker and better.