My subscription wasn’t updated as requested

Types of modifications for your subscription

• Upgrading or downgrading your subscription plan
• Account cancellation
• Account reactivation

Reasons why your subscription was not updated

• The request was placed within 30 days prior to your monthly renewal. Modification requests need to be placed 30 days before your monthly billing cycle.
• The payment information linked to the DocuSketch subscription account is blocked, outdated or expired.
• The team failed to receive the accomplished cancellation form sent by the support team on your initial account cancellation email request (for cancellations only).
• The team failed to receive your confirmation for the terms and conditions of the upgrade/downgrade request.

What's next?

• Send an email to help@docusketch.com explaining what needs to be done to your subscription account. The more details you provide the better we manage to assist you.