---
title: "DS1 Camera: Troubleshooting Checklist"
slug: "ds1-camera-troubleshooting-checklist"
updated: 2026-02-26T08:14:29Z
published: 2026-02-26T08:14:29Z
canonical: "help.docusketch.com/ds1-camera-troubleshooting-checklist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.docusketch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DS1 Camera: Troubleshooting Checklist

If your DS1 camera is not connecting or taking photos, please follow these steps in order:

## Step 1: Check the Camera

1. **Turn the camera on.**
  - Wait until you see a **solid cyan (light blue) light**.
  - If you don’t see a light, charge the camera for at least 30 minutes.
2. **Check the SD card.**
  - If you see a message like “No SD card inserted,” remove and reinsert the SD card firmly.

---

## Step 2: Fix Connection Issues

1. **Turn OFF the following on your phone or tablet:**
  - Bluetooth
  - Mobile Data
  - VPN (if you use one)
2. **Turn OFF Wi-Fi on other nearby devices.**
  - The camera should connect to only one device at a time.
3. **Connect to the camera’s Wi-Fi:**
  - Go to your device’s Wi-Fi settings.
  - Select the network that starts with **X3…**
  - Enter this password: **88888888**
4. **Ensure that other devices previously connected to the camera has their Wi-Fi switched off.**
  - Switch off the WiFi on your secondary device.
  - Ensure that the primary device is the only one with WiFi on.

---

## Step 3: Check the App

1. Open the **DocuSketch App** → Go to **Settings** → Tap **Camera** → Select **DS1**
2. Try taking a test photo.

---

## Step 4: If It Still Doesn’t Work

1. Log out of the DocuSketch app.
2. Log back in and reconnect to the camera Wi-Fi.
3. Try again.

---

## Last Resort Steps

If the camera is still not detected:

- Delete and reinstall the DocuSketch app **Important:** Make sure all projects are uploaded first before uninstalling.
- Make sure the app has all permissions enabled (Camera, Photos, Location).
- If using an iPhone or iPad, update your iOS to the latest version.

## Still not working?

If the issue continues, please send screenshots, pictures or a short recording of the error to [help@docusketch.com](mailto:help@docusketch.com) or through the chat system on your DocuSketch App. This will help our support team assess and diagnose your case quicker and better.