---
title: "DS1 Camera: Quick Fixes for Common Issues"
slug: "ds1-camera-1"
updated: 2026-02-26T13:50:54Z
published: 2026-02-26T13:50:54Z
canonical: "help.docusketch.com/ds1-camera-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.docusketch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DS1 Camera: Quick Fixes for Common Issues

## Quick Setup Checklist: Photos Look Too Dark or Too Bright

### When to Turn **HDR** **ON**

Turn **HDR** **ON** if:

- The room is **dark**
- There are **bright windows and dark corners**
- The lighting is uneven (mixed light sources)

HDR helps brighten dark areas and balance lighting. Note: Photos will take a little longer to capture. Note: HDR is only available in Single Shot Mode.

### When to Turn **HDR** **OFF**

Turn **HDR** **OFF** if:

- The room is already well-lit
- Photos look “washed out” or too bright
- You are shooting outdoors in full daylight

If photos look overly bright or hazy, try turning HDR off and retake one test image.

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### Camera Says Storage is Full / Won’t Take Photos

On the DS1 Camera: Menu → Settings → Storage → Format SD Card → Confirm

This will erase all images and files saved on the SD card.

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### “Incompatible Camera” Message

Log out of the DocuSketch app → Log back in → Reconnect to the camera Wi-Fi.

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### Stitching Issues (Rooms Not Connecting Properly)

If rooms are not stitching together correctly:

- Tap on the images to check and validate.
- If the images aren’t stitching (In fish-eye format), toggle the camera mode to photo mode.
- Re-shoot the area if possible.

Note: The camera may toggle to video mode each after each shot. Toggle the mode back to Photo mode on the camera’s LED Touch Screen.

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### Important Reminder

Before logging out or reinstalling the app, always upload any pending projects to avoid losing data.